FAQ

Who is X Dental Supplies?

X Dental Supplies is an independently owned Australian dental distribution company based in Sydney, NSW.


We specialise in high-quality, clinically proven products for implantology and regeneration, selected in collaboration with leading dental professionals.

What does X Dental Supplies offer?

We provide a comprehensive range of solutions for:

  • Immediate Loading procedures
  • Implant Complication Management
  • Guided Bone Regeneration (GBR)
  • Surgical Consumables – sutures, burs, membranes, etc.
  • Equipment – handpieces, implant motors, and surgical accessories

All products are sourced from trusted local and international manufacturers and undergo strict quality selection to ensure
clinical reliability and performance.

Which brands do you represent?

X Dental Supplies is the exclusive Australian partner of Neobiotech, a global implant manufacturer with over 20 years of innovation and clinical reliability.

Through this partnership, we supply cutting-edge surgical products and equipment designed to improve clinical outcomes.

🛒 ORDERING & ACCOUNT

Do I need an account?

Registration is optional but recommended for:

  • Faster checkout
  • Access to bulk / professional pricing
  • Order history and easy reordering

👉 Register under Account > Register, or log in if you already have one.

How do I check product details?

Each product page includes:

  • Size and compatibility (e.g. diameter, platform type)
  • Clinical indications and usage protocols
  • Downloadable IFUs and manuals
  • Stock status and price (GST included)


📞 Need help choosing?
Call +61 2 8880 6466 or
email info@xdentalsupplies.com.au

Howcan I request a quote?

Use the “Request Quote” form if you are:

  • Ordering for multiple clinics
  • Setting up a new practice room
  • Purchasing multiple kits or bulk quantities

📧 info@xdentalsupplies.com.au

How do I place and pay for an order?

Option 1 – Online (Recommended)

  • Register and log in to our eShop.
  • Add items to your cart and pay securely by Visa, Mastercard, or Amex.
  • Many products are available at discounted prices when purchased online.
  • Online orders are the fastest way to process and track your purchases.

Option 2 – Email or Phone Order

  • Complete our Account Order Form and send to info@xdentalsupplies.com.au, or call our office directly.
  • Ideal for clinics preferring manual invoicing or standing accounts.

💡 Ask us about auto-replenishment for regular clinic orders.


⚠️ Urgent Orders
If you require same-day dispatch or urgent delivery for a clinical case,
please contact us directly at +61 2 8880 6466 before placing your order.
Our team will prioritise and confirm feasibility based on stock and courier schedule.

🚚 SHIPPING & DELIVERY

How long does shipping take?

  • Orders are usually dispatched within 24 hours.
  • Other states: 2–3 business days, WA up to 5 days.
  • Tracking details are emailed after dispatch.
  • Delivery cost is calculated at checkout.
  • All orders ship via trusted express couriers.
  • International orders are not accepted online — please email us.

What if my order is delayed or incorrect?

If your order is delayed, incomplete, or incorrect, contact us:

📧 info@xdentalsupplies.com.au
📞 +61 2 8880 6466

Our team will resolve it promptly.

💲 PRICING & PAYMENTS

What is your pricing policy?

  • All prices are in AUD and include 10% GST.
  • Prices may change without notice.
  • 1.5% surcharge applies for Visa, Mastercard, or Amex.
  • Online customers may access exclusive discounted prices on selected products.

🧑‍⚕️ CLINICAL SUPPORT

Can I speak to a specialist?

Yes — our clinical support team can assist with:

  • Implant and prosthetic selection
  • Surgical kit compatibility and workflow planning
  • Product use and case planning

📞 +61 2 8880 6466
📧 info@xdentalsupplies.com.au